Privacy Policy & SMS Terms and Conditions

 

At Miina Express LLC, your privacy and trust are important to us.
This Privacy Policy explains how we collect, use, and protect your personal information — including information collected through our website https://miinaexpressllc.com, SMS messages, and other communication channels.

By using our website or communicating with us (including by text), you agree to this Privacy Policy and the SMS Terms outlined below.

1. Information We Collect

We collect only the information necessary to provide our services and communicate with you effectively. This may include:

  • Contact Details: Your name, phone number, email address, and mailing address

  • Business/Driver Details: Company name, DOT/MC number, dispatch or load details (if applicable)

  • Usage Information: IP address, browser type, device info, pages visited, and similar analytics data

  • Communication Information: Messages exchanged via forms, email, or SMS

2. How We Use Your Information

We use your information to:

  • Provide and manage dispatching and logistics services

  • Communicate about dispatches, loads, scheduling, and updates

  • Respond to inquiries or customer support requests

  • Send important service updates or optional promotional offers

  • Improve our website and customer experience

  • Comply with applicable laws and safety requirements

We only use your data for legitimate business purposes.

3. SMS Communication Policy

We may contact you via SMS as part of our business communications.
This section outlines our SMS Terms & Conditions, which are part of this Privacy Policy.

3.1 SMS Consent

By providing your mobile number and initiating contact with us (e.g., by texting or submitting your number through our website), you consent to receive SMS messages from Miina Express LLC related to our services.

Your mobile number and SMS consent data will never be shared with third parties or affiliates for marketing purposes.

3.2 Types of SMS Messages

You may receive messages related to:

  • Dispatch updates and confirmations

  • Load details or scheduling reminders

  • Service notifications and general support

Example:
“Hi [Name], your next dispatch with Miina Express LLC is scheduled for [Date]. Reply STOP to opt out.”

3.3 Message Frequency

Message frequency may vary depending on your activity and communication with us, but typically you may receive up to 2 SMS messages per week.

3.4 Message & Data Rates

Standard message and data rates may apply based on your mobile carrier’s plan.

3.5 Opt-In & Opt-Out

  • Opt-In: You can opt in by texting (952) 885-2494 or by providing your phone number via our website or contact form.

  • Opt-Out: You may opt out at any time by replying STOP to any SMS message.

  • Help: Reply HELP for assistance or email us at amina@miinaexpressllc.com.

3.6 Assistance

If you experience any issues with our SMS service, please contact us at:
📧 amina@miinaexpressllc.com or 📞 (952) 885-2494.

4. Sharing Your Information

We do not sell or rent your personal data.
We may share information only in the following cases:

  • With trusted service providers who help us operate our website and business

  • With carriers, brokers, or partners solely to perform dispatching services

  • To comply with legal obligations or government requests

  • To protect our rights, property, or safety, and that of our clients

Mobile Opt-In and SMS Consent:
Phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.

5. Cookies & Tracking Technologies

Our website may use cookies or similar tracking tools to analyze site usage, improve functionality, and enhance your browsing experience.
You can disable cookies in your browser settings, though some site features may not work properly.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide our services

  • Meet legal and regulatory requirements

  • Resolve disputes or enforce agreements

7. Data Security

We use reasonable administrative and technical measures to safeguard your information.
While no system is 100% secure, we take steps to prevent unauthorized access, disclosure, or misuse of your personal data.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal information

  • Request details about data we collect and how it’s used

If you are a California resident, you can also request details under the California “Shine the Light” law.

To make a privacy request, contact us at muhammad@miinaexpressllc.com.

9. Links to Other Websites

Our website may link to other sites. We are not responsible for the privacy practices or content of third-party websites.

10. Policy Updates

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised “Last Updated” date.
We encourage you to review it periodically to stay informed.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please reach out to us:

Miina Express LLC
📍 Shakopee, Minnesota, USA
📧 muhammad@miinaexpressllc.com
📞 (952) 885-2494
💬 Text us: (952) 885-2494

By texting Miina Express LLC at (952) 885-2494, you agree to receive external conversation messages from us.
Reply STOP to opt out. Reply HELP for assistance.
Message & data rates may apply. Messaging frequency may vary.
Visit https://miinaexpressllc.com/privacy-policy/ for the most current version of this policy.

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